Position Title:
Senior Account Representative-Connecting Customers
Employment Status: Full Time Permanent
Category: UUWA
Location: Calgary, Alberta
Closing Date: 8/26/2019 12:00:00 AM


Headquartered in Calgary, with offices in Edmonton, Red Deer and Lethbridge, AltaLink is Alberta's largest electricity transmission provider. Owned by Berkshire Hathaway Energy, AltaLink is part of a global group of companies that delivers sustainable electricity and utility services to customers worldwide. At AltaLink, we do everything in our power to attract and keep top-notch professionals. We are proud of our collaborative culture, expertise and world-class safety record. We are a best-in-class Canadian organization, proudly named in 2014 as one of Canada’s 10 most admired corporate cultures and designated as a Sustainable Electricity CompanyTM. We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community. Join our team! The SAR reports to the Director, Customer Services in the Customer Service organization of AltaLink. The SAR will be accountable for coordinating action across AltaLink to ensure customers are satisfied with AltaLink’s services. The role requires strong relationship building skills, leadership skills and the ability to coordinate action at various levels in both AltaLink and the Customer organizations.


The SAR will be responsible for:

  • Understanding the key business drivers, priorities and concerns of AltaLink’s customers.
  • Developing and executing account plans for strengthening the relationships and improving customer satisfaction.
  • Coordinating action within AltaLink delivery teams to resolve customer concerns.
  • Facilitating multiple level, business relationships between AltaLink and the customer.
  • Leading cross industry initiatives and teams to enable changes beneficial to key customers and to AltaLink.
  • Support the execution of customer survey processes.
  • Creating and revising Interconnection Agreements and Operating Procedures in coordination with System Operations.
  • Coaching and guiding junior account representatives.
  • Following and continuously improving customer delivery processes.
  • Guiding customers through the Alberta Electric System Operator’s Connection Process.
  • Initiate commercial arrangements for connecting customers including contracting, initiating invoicing and managing financial securities.
  • Supporting the management of project expenditures vs secured funding with the Projects, Customer Service and Finance teams.

  • Qualifications

  • Education equivalent to graduation from an accredited college or university with a bachelor’s degree in business administration, legal, marketing, communications, engineering or a related field.
  • Seven years of progressively responsible experience working with industrial customers including direct experience with building customer relationships.
  • Proven ability/experience in the above noted responsibilities.
  • Extensive understanding of generation, distribution and transmission business is an asset.
  • Exceptional customer service skills and facilitation skills
  • Demonstrated skills in negotiation, conflict management, and communication of complex concepts.
  • Excellent written and verbal communications skills.
  • Ability to coordinate and manage multiple priorities.
  • Experience in other technical functions such as engineering, operations, regulatory, and/or planning, considered a plus.
  • Experience in negotiating contractual commercial and legal terms considered is an asset.
  • Travel within Alberta is required.
  • Proven track record of good performance and attendance. Notes: AltaLink employees should be aware that we may contact your manager during the selection process. Please note, some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstracts, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required. We thank all candidates for their interest in a career with AltaLink, however, only candidates being considered for an interview will be contacted.

  • Only the candidates being considered for an interview will be contacted.